Amy Guinn Resume 1



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1 Amy Guinn 105 Glendale Blvd Phone:678-592-1250 Temple,GA 30179 amylguinngmailcom Objective I desire the opportunitytobeginmycareerwithyourcompany ina managementposition I have gainednewtalentsandstrengthened othertalentsin regardsbuildingsuccessful teams,raisingsales volume,andloweringshrink overthe lastfew yearswithtwobigbox retailers Ialsohave extensive experience indirectcustomerengagementthroughten yearsof sellingcustomhomesfromstartto finish Ihave a reputationof beingaleaderinbothcompaniesinthe AtlantaDistrict andI am readyto jointhe ranksof othersthat have traveleddownapathof makinga positive impactonyour organization Experience 2014-present AssistantStore Manager,Petco1709 2013-2014 CompanionAnimal Care Manager,Petco 1729 2012-2013 InventoryManager,Staples 2011-2012 CustomerService Manager,Staples 2004-2014 Real Estate Agent, SharonMcSwainHomes,BraysonHomes,and ReMax Experience PetcoAnimal Supplies,Inc 5/2013-Present Assistant Store Manager and CompanionAnimal DepartmentManager  4/2014- present Assignedtostore 1709, Roswell,GA AssistantStore Manager and endedthe yearwith29 millioninsales Ourgroomingsalonwas#25 inthe companyfor salesas well as our Dog Trainingendedat#27 company-wide outof over1400 stores One of 250 stores to have a Whole PetsDemonstrationProgram andwasone of 4 storesto be a pilot fora new technologyinfrastructurethatisbreakingforPetco,Unleashed,andPoochHotels  ExceededCustomerService Surveytargetsof 73 by havinga 12 monthaverage of 85  Helpedpromote several adoptionpartnersformultiple Petcolocationsandworkedcloselywith groupsto raise adoptionnumbersandmonetarydonationsthroughsoundpublicrelations practices and social media Currentlyexceedingouradoptiontargetby15%  Provenleaderinbothstoresassignedtome andhave gainedthe confidence of all store teams inDistrict48 throughstrongmanagementtechniques Workedcloselywithseveral General Managers andhave beenutilizedtotrainteamsandmanagers  Forecaststaffingneedsanddevelopweeklyschedulestoprovide optimal staffinginall areas,as well asbeingresponsibleforall hiringdecisionsand terminationResponsibleforthe continuous traininganddevelopmentof associates Currentlyhave a100% rate on directreporttraining Ensure salesassociateshave the necessarytraining,knowledge andcustomerengagementskills to achieve salesgoals andtomeetcustomerservice standards,payrolltargetsandrequired qualificationsfortheirposition Responsible formeasuringthe performance effectivenessof all salesassociates,cashiers,andservice associatesandperformongoingfeedbacktoassociates and conductannual performance evaluation Trackengagementbetweenstore associatesand customersforseveral differentareasof store and responsible forall recordkeeping 2 Amy Guinn 105 Glendale Blvd Phone:678-592-1250 Temple,GA 30179 amylguinngmailcom  Thispositionisresponsibleforall frontendandcashieractivities Ensure POSstandardsand policiesare beingadheredtoSuchas,CustomerService,Returns,DonationCollections, general organization,andsupplyordering  Assistthe General Managerinexecutingandachievingstore financialbudgetsandstore operation policyandproceduresResponsible forall recordkeepingfunctions Ensure budgetis metin Dog Trainingsalesandquotasare givenandmet Responsible formeetingorexceeding the store budget,withregardto sales,profitmeasures andexpensecontrols,shrink, proper FT/PT mix remove andreductionof accidents Ensure payroll iswithinbudgetaswell asmaking sure full andpart time associatesare scheduledforthe properamountof hoursand taking breaksas well as managinglaborcosts effectively  Assistthe GM inplanningoutlocationchangesneededtothe gridand ad plannertomaximize sales Ensure 100% completionof all adsets Leadannual inventoryprepandcount  5/2013-4/2014 assignedtostore 1729 Sandy Springs,GA CompanionAnimal Department Manager and upgradedthe care of the live animalsthroughsolidcompliance of state and federal guidelines Ensure the properhandlinganddocumentationforall AdoptionAnima Obeyall federal,state andlocal regulations Consistentlyreceived above expectationaudits fromthe Deptof Agriculture oneachstore visit Ensure animal standardsare metand leading by example ouranimalscome firstphilosophy Responsible forall livingthings,theircare,and all the merchandise pertainingtothem Ensuredall animalsandmerchandise were instockand on the shelf readyforour guests MaintainedAquaticsDepartmentwiththe AquaticsSpecialist as a directreport Staples 11/2011-12/2012  11/2011-11/2012 assigned tostore 2720 Fayetteville,GA CustomerService Manager andended the year witha Goldrating inCustomerService Surveys Topassociate forpersonally having name mentionedoncustomersurveys Developedstrategiestoimprove customerservice,drive store sales, lowershrink, andincrease profitability Insuredcustomerneedsweremet, complaintswere resolved,andservice wasquickandefficientEnsuredall productsanddisplays were merchandisedeffectivelytomaximize salesandprofitability ResponsibleforCashOffice, all record keeping,cashandcheckreconciliationandLPstandardsand audits  11/2012-5/2013 InventoryManager Maintainedproperinventorylevelsthrough ensuringthe company’s autoreplenish inventorysystem wasaccurate aswell asmonthlyP L reconciliation and weeklypayroll reconciliationLeadannual inventoryprepandprocessingthroughRGIS, an outside inventory companyandensuredthatall internal auditscoreswere tostandardsuchas Loss Prevention,HumanResources,andDistrictCustomerService surveys SharonMcSwain Homes,ReMax,BraysonHomes,MuddRealty 6/2004- 12/2014 NewHome SalesAgent, InternetSpecialist,and Realtor  New Home Sales AgentResponsiblefordailyoperationsof the salescenter,aswell asthe sales and buildingprocessof millionsof dollarsof inventoryMade certainmycustomers’ needsfrom the buyingprocess,the buildingprocess,andthe warrantyneeds were metall while making sure my client’s(the builder) bottomlinewasprotected Thisallowedme todevelopastrong customerservice mentalitywhererelationshipwaskeytobuildingabusiness Reviewedall 3 Amy Guinn 105 Glendale Blvd Phone:678-592-1250 Temple,GA 30179 amylguinngmailcom salesreportsandkeptall negotiations andexpenses inbudget Ensuredtimelineswere being metby all contractors and sub- contractors I alsoorderedand maintainedall inventoryhome for home sites  InternetSpecialistResponsible forall Social/InternetmediaandadvertisingManagedcompany and personal website Assistedcustomersthroughthe “chatnow”feature usingLiveperson on the companywebsiteMade appointmentsforall companysalesagentsandhostesses throughoutGeorgiaandSouthCarolina Workedcloselywiththe marketing departmenton ideasformonthlymarketingcampaignsandmaintainedcompanycontactlistsformonthly marketingcampaignsthroughSalesforce  Realtor Representedthe interestof mybuyingandsellingclients Assistedinprocuringvendors for the needsof myclientsincludingfundsourcing Maintainedadvertisements,websites,and Mutiple ListingServices Locatedhomesforbuyersandbuyersforsellers Ensuredall needs were caredfor fromlistingtomove inand beyond







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